Weather - Emergencies - Disruption
Circumstances Beyond Our Control (Force Majeure & Guide Availability):
Reimagine Tours reserves the right to modify, reschedule, or cancel a tour due to circumstances outside our control.
This includes, but is not limited to:
- Safety & Weather: Severe weather, natural disasters, or security concerns.
- Operational Issues: Sudden closures of sites (palaces, museums, etc.), strikes, or transportation disruptions.
- Health & Emergencies: Global pandemics, government restrictions, or sudden illness/injury of a guide.
Weather (Rain & Severe Conditions)
Tours operate in all normal weather conditions, including light rain. In such cases, the experience will continue as planned, and your guide may adjust the route, make use of covered areas, or briefly pause where possible to ensure comfort.
In the event of heavy or severe weather that impacts safety or significantly disrupts the experience, the tour may be modified, rescheduled, or cancelled. Such decisions are made on a case-by-case basis with guest safety as the top priority.
Site Closures & Renovations
Occasionally, sections of attractions, museums, or landmarks may be closed due to maintenance, renovations, or operational decisions beyond our control. When this occurs, the tour will continue in and around the available areas, and your guide will adapt the experience accordingly to ensure you still receive a complete and engaging visit. Partial closures do not qualify for refunds, as access limitations are determined by the venue and are outside our control.
Transportation Disruptions & Strikes
In the event of transportation disruptions or strikes, it may not be possible for the guide to reach the meeting point or for guests to arrive at the tour location. If this prevents the tour from operating, the tour will be cancelled. If the tour can still proceed, minor adjustments may be made where necessary.
Route and Itinerary Changes:
Reimagine Tours reserves the right to modify tour routes, stops, or inclusions without notice based on local conditions, crowds, or safety. Such minor deviations do not entitle the participant to a refund or credit.
No-Shows & Late Arrivals:
All tours operate on a strict schedule. If you are not at the designated meeting point at the start time, your booking will be marked as a “No-Show.” No refunds, credits, or reschedules will be provided for late arrivals.
Circumstances Beyond Our Control (Force Majeure & Guide Availability):
Reimagine Tours reserves the right to modify, reschedule, or cancel a tour due to circumstances outside our control.
This includes, but is not limited to:
- Safety & Weather: Severe weather, natural disasters, or security concerns.
- Operational Issues: Sudden closures of sites (palaces, museums, etc.), strikes, or transportation disruptions.
- Health & Emergencies: Global pandemics, government restrictions, or sudden illness/injury of a guide.
Route and Itinerary Changes:
Reimagine Tours reserves the right to modify tour routes, stops, or inclusions without notice based on local conditions, crowds, or safety. Such minor deviations do not entitle the participant to a refund or credit.
No-Shows & Late Arrivals:
All tours operate on a strict schedule. If you are not at the designated meeting point at the start time, your booking will be marked as a “No-Show.” No refunds, credits, or reschedules will be provided for late arrivals.
Please read our legal section for more information.